Shipping
Q. Can I ship to PO boxes & hotels?
A. Due to security reasons, we do not ship to hotels or P.O. boxes, unless the address is a university address.
Q. Can I change my shipping address?
A. For security reasons, it is not possible for us to change your shipping address once an order has been placed.
Q. How will I know when my order has shipped?
A. A shipping confirmation email is sent when all or part of your order is on its way to you. This email will also include the tracking information for your shipment. As items may ship at different times, from different fulfillment centers including our marketplace partners, you will receive multiple shipping confirmation emails with an update on each individual item. Please allow up to 24-48 business hours from receiving the shipping confirmation, to have visibility to carrier tracking data and tracking movement.
Q. What do I do if I don’t receive my package?
A. If the tracking information for your package says delivered and you have not received it, we recommend checking with any neighbors, housemates, or leasing offices who may have received the parcel on your behalf. We would also suggest reaching out to the shipping carrier directly to see if they can provide you with additional delivery information. If your package still has not shown up within the 3 business days of the delivery date, please reach out to us at flyrep@bluefly.com and we will look into it for you.
Q. Will my items be shipped in one package?
If your order includes several items, we may ship them separately and at different times in order to get them to you faster. They may ship directly from different marketplace partners. Our shipping confirmation emails will let you know what is being shipped with its carrier and tracking information
Returns
Q. What is your returns policy?
A. Returns must be in their original, unused, and undamaged condition with all tags attached and all packaging included. Return time frames are either 14 days (from the delivery date) or final sale; this is indicated in each item’s description located on the product page. Pieces sent back after the return period or without original packaging and the security tag attached, will not be refunded. Our system prevents prepaid shipping labels and return authorization forms from being created past the returns window. Be advised that all returns have a 7 day shipping window from the day the RMA is assigned. Shipping charges are not refundable.
*Important Note: Late returns will not be accepted past their indicated returns period and no refund will be issued.
Q. How do I make a return?
Step 1: Please create your account in our site.
Step 2: If your order is eligible for online returns, and is within the allowed return window, you will see a link that says “Create a Return Label” on the Order History page of your account. If you see a link that says “Click here for Returns,” please contact customer service at hiduckoo@hiduckoo.com to start your return. Indicate your order number and the items you would like to return and someone will follow up with you to create an RMA & provide a shipping label.
Please note:
We accept returns within 14 days* of delivery, unless items are marked ‘Final Sale.’ All items must be unworn, unwashed and undamaged
Q. Do you offer exchanges?
Product on HiDuckoo are available in very limited quantities for only a short period of time. As a marketplace, we have many suppliers and we are unable to offer exchanges.
Q. When will I receive my refund?
A. Returns will be processed within 10 business days from the date we receive your package. If an RMA is not provided with your refund delays can take up to 2 weeks